Invoice Payment Terms: Full payment is required before participation in the event. We reserve the right to refuse admission if full payment is not received in accordance with these terms.

ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.

Group Registrations: Eligible group discounts will be applied at the time of purchase, registrations must be received at the same time and individuals in the group must be from the same company to be eligible (Student registration rate is not eligible for group registration). Cancellations must be in writing and received 5 weeks prior to the event. No refunds shall be given for cancellations received within 5 weeks of the event. If the organization is no longer eligible for the group discount, each registration will revert to individual pricing and the balance due will be deducted from the refund amount. Transferring the registration to another colleague is accepted – additional fees may apply.

Event Cancellations: Cancellations more than 5 weeks before the date of the event will incur an administrative charge of 50%. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Indemnity: ISM reserve the right to make changes, restructure or postpone the program without notice. If the program is not held for any reason, ISM's liability is limited to the program fee.

Special Needs: If you have special dietary needs or if you require any special services or auxiliary aids in accordance with the Americans With Disabilities Act, please be sure to check the appropriate line on the event registration form. An ISM representative will contact you to confirm your special needs.

Antitrust Statement: It is the express policy of ISM to comply at all times with all existing laws, including the antitrust laws, and in furtherance thereof, this ISM Antitrust Policy shall apply to all activities and programs sponsored or conducted by or within ISM, including CAPS Research, and is intended to minimize the risk of the appearance of any violation of the antitrust laws.

Photo/Audio/Video Release: From time to time, ISM uses photos and/or audio/video of participants in public event spaces in our promotional and educational materials. By virtue of your attendance, you agree to the use of your likeness in such materials, including print and/or electronic media without further notification or authorization.

View full terms of service here.

CERTIFICATION PRODUCTS

Exam Cancellation: Exam registration fees are non-refundable.

Learning System Cancellation (print and digital): Learning System purchases are non-refundable or exchangeable.

Practice Exams Cancellation: Practice Exam purchases are non-refundable or exchangeable.

Review Fee:  Review fees for certification are non-refundable.

Application Cancellation: Certification application fees are non-refundable.

View full terms of service here.

Membership Dues: Membership dues are nonrefundable.